The hours between one guest leaving and the next arriving decide your reviews more than any photo. Most bad turnovers are not bad cleaning. They are a cleaner who did not know about the checkout, or learned about the next arrival too late.
Timing first
With checkout at 11:00 or 12:00 and check-in at 14:00 or 15:00, a same-day turnover has about three hours. A studio fits in that window comfortably; a three-bedroom apartment with a washing cycle may not. Know how long each of your apartments really takes, and do not accept an early check-in on a day that is already tight.
Room by room
- Entrance: take a first photo of how the guest left the place, before touching anything.
- Kitchen: dishes, fridge, hob, microwave, bins, and a check that nothing was left behind.
- Bathroom: shower and toilet, mirror, drains, fresh towels.
- Bedrooms: fresh linen on every bed that was used, and a check under the beds.
- Restock: toilet paper, soap, coffee, tea, bin bags, anything your listing promises.
- Damage: photograph anything broken or stained and report it the same day. Channels give you a limited time to raise it with the guest.
- Final photo: the ready apartment, so you know what the next guest walked into.
Working with cleaners
- One task per checkout, created automatically, with the next arrival time written next to it.
- Instructions in the cleaner's own language. Many cleaners in the region are more comfortable in Uzbek, Tajik or Kyrgyz than in English or Russian.
- Photos as proof of work, so you do not have to drive over to check.
- Pay tracked per cleaning, so the month-end count is a sum, not an argument.
How Roomi helps
In Roomi every checkout becomes a cleaning task with the next arrival next to it. Cleaners open their tasks from a personal link in their own language, no app needed, and if a cleaning is late for the next check-in, you get an alert.